February 22, 2017

Skill vs Will

Skill vs Will The answer a leader must know when dealing with struggling employees By Nathan Jamail So often leaders say they have a person who is not performing to their ability or to an acceptable level. The first question I ask the leaders is, “Is it a lack of will or lack of skill?”.  This is a very important question when trying to figure out how to address that struggling employee (sometimes this may even be an employee that at one time was at the top of their game). So what does the question mean? When an employee is […]
February 1, 2017

Customer Service VS Customer Servant

Customer Service VS Customer Servant “Great reward is earned through genuine service” By Nathan Jamail How often do you hear about companies stating that the key to success is customer service, yet is it one of the greatest struggles of most businesses?  Like parents we alway think our kids are great while other people’s kids are not as great as our own (guilty as charged).  Many leaders see bad customer service everyday by businesses that serve them, but when asked, most will say, “At my company we offer great customer service”.  There is a likely chance that the leader of […]
October 13, 2016

The Leader in the Middle

The Leader in the Middle “Following Leaders and Leading Followers ” By Nathan Jamail One of the most difficult leader positions in business today is “The Leader in the middle”. This is the leader that has a boss and is also the boss of others. The titles might be different; Manager, Director, Vice President, etc, but the struggle of following leaders and leading followers at the same time is real. In business today there are few leaders that have figured out their formula to be successful at being “The Leader in the middle”. One formula to this is knowing your […]
August 24, 2016

The Knowledge & Execution Gap

The Knowledge & Execution Gap The difference between knowing what to do and doing it. By Nathan Jamail The knowledge gap is an interesting phenomenon; it is the difference between those that succeed and those that fail. It would be a true statement that most professionals and leaders in today’s business world know what they should do to be successful, but there are few top performers that actually do it- and you know who those people are. The question many business leaders want to figure out is how do they get those that know, but don’t do, to actually take […]
March 15, 2016

Can’t Sell Value with a Price Sheet

Can’t Sell Value with a Price Sheet By Nathan Jamail How many times have you heard a prospective customer or current customer say,  “send me over your price sheet or catalog and we will call you.”  This may be fine if you are a company that sells only on price, but if you are a sales person for a large company or maybe a person who does professional services like accounting, real estate  or insurance then you have to sell value to get the job or the business. Responding to these requests will not work in most situations. I compare […]
February 8, 2016

Good Sportsmanship In Business

Good Sportsmanship In Business Success is not GIVEN it is EARNED. By Nathan Jamail If a person has ever played sports growing up, they heard that one of the most important parts of being in sports is to have good sportsmanship. Many adults now say the same thing to their own kids. Why is it that in sports players must have good sportsmanship, even the little 5 and 6 year old groups, yet in business, leaders don’t require the same behavior or maturity from their employees? One example in particular is when it comes to friendly competition within an organization. […]
October 21, 2015

High Intensity, Not High Tension

The other day was the first day I started working with a new client and I asked him what his goals were of his leadership style and culture. He said something that I just love, he said, “I want a environment that has high intensity, NOT high tension.”  I said, “I love that, what does that mean to you?” He responded, “I don’t know what it means, but here is what it looks like, – people swarming around the office, high energy, moving with a great sense of purpose and people are working hard and having fun- whereas high tension […]
October 14, 2015

Being Grateful vs. Being Bitter

Being Grateful For The Ride vs. Being Bitter About The End No matter how much we try as adults and professionals we still struggle with being just like kids or the kids we were 20 or 40 years ago. Many times as children, we forgot to be grateful for our parents doing things for us, that they probably didn’t want to do, such as taking us to an amusement park for 10 hours, instead we were were mad because they made us leave 15 minutes before closing. As a parent it makes me so mad when our little girls get […]
July 29, 2015

Scrap the 80/20 – It Only Creates Failure

Many times in business our ineffectiveness as a coach is sometimes disguised by the achievement of an overall number.  A good friend of mine, and great leader, shared with me some great wisdom that he shared with one of his managers in order to help them understand this point: “What matters is your contribution towards making people successful. Not what their contribution toward your success is.” – Brooke Christian, Executive VP at TransPerfect This was in response to a leader that fell victim to the 80/20 mindset ‘rule’ that many, (MANY) leaders and teams seem to think applies in business […]
July 23, 2015

What Success Looks Like

What Success Looks Like: A State of Mind vs. a Destination Success can be defined in a number of ways. If you look up the definition you will several that you may agree with; the accomplishment of one’s goals, the attainment of wealth, position, honors or achieving your goals. All of these definitions are correct—and none of them are. When it comes to success, there isn’t a set in stone definition because of two reasons: It depends on whom you ask It is ever changing In order to ‘obtain’ success, you need to know what success looks like for you. […]

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