A bad attitude can be detrimental to the success of a sales operation whether it’s had by a newbie or by a veteran employee.  Perhaps more so if it’s the employee who’s been on the team for many years.

Regardless of the experience and skill of the employee, you must not tolerate a bad attitude.  A positive attitude must be mandatory, meaning that the refusal to improve an attitude should be a terminating offense.

Attitudes are infectious, so you have to foster positivity and get rid of negativity, even if that means getting rid of otherwise talented and skilled members of your team.