No “news” might be good news, but it’s bad customer service A former business partner of mine loved to say, “no news is good news.” This phrase is often true. But when used as an excuse for not communicating with customers, it’s just bad business. For those in the customer service business (which we’re all…
You can enjoy the party without being the party I have been publishing this same article every holiday season for the past 12 years. So some of you might have read it, and some of you might need to read it again. Since my first run in 2007, I have received several stories similar to…
There are many opinions on college education these days such as, “too expensive”, “it is useless”, “students expect to get a high paying job right at graduation, instead they get a ton of debt”, and many other opinions and thoughts. I personally have many of my own, but this is not about the opinion of…
Recently I was in a coaching session with one of my clients who is a very successful CEO of a great services company. During our coaching session we were talking about a leader that is not holding his people accountable and she says, “Yes, Nathan it is the lack that allows the slack”. She continued,…
You will find a leader, anywhere, at any company, at some point in their career (more likely at many points) sitting at their desk trying to decide what to do with a team member that isn’t ‘up to par’. To understand what actions to take with such team members- one must understand the reasons behind…
Our kids don’t do what we say as parents, they do what we do. If you are a parent of kids over the age of 7, you know exactly what I mean. Just recently I was at home with my family and my wife and I hear my 9 year-old yelling at her 7 year-old…
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