Elevate Performance
without

Losing Humanity

Keynotes from healthcare Keynote Speaker Nathan Jamail

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Nathan Has Worked with 1000s of healthcare Leaders and Teams in Organizations Like.

Enjoyed is an understatement. He was phenomenal.

I heard comments from seasoned folks that he is the best they have ever heard! He did such a great job of personalizing his presentation to our group. He took the time to learn our organization and our acronyms (and we have a ton), and meet some of our people, and incorporated that into his presentation. I would highly recommend him!”

—Jeanne Osterlund
National Sales Director

Healthcare is mission-driven.
It’s also pressure-filled.
Leaders and teams must maintain strength, clarity, and compassion while operating in some of the most demanding environments imaginable. And the challenges they face are only increasing.

AI is transforming care models, forcing leaders to adapt while maintaining trust.
Staffing shortages are on the rise, contributing to increased burnout at every level.
Compliance requirements are consuming leadership bandwidth.
Coordinating care across cross-functional teams has become more vital and more challenging.
Organizations are experiencing the tension between improving patient outcomes and experience, and trying to cut costs.

Exceptional patient care doesn’t have to come at the expense of morale and resilience.

The healthcare organizations that thrive are committed to practices that support performance and people.

Building leadership cultures where accountability doesn't feel punitive but empowering
Making leadership engagement a reward, not a consequence, increasing engagement and retention
Developing middle managers who actively coach their teams, not just administer details
Improving communication between departments and setting a consistent standard across the organization
Creating clarity around expectations and modeling a mindset of belief and resilience, so staff know exactly what excellence looks like

Nathan Jamail equips healthcare organizations to balance both accountability and compassion,

creating

cultures

where the mission of patient care and the need for staff morale don’t compete, but work together.

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Nathan Jamail

Adjunct Professor at SMU’s Cox School of Business, Bestselling Author, Executive Coach, and healthcare Keynote Speaker

Nathan Jamail is a CEO, executive coach, and Adjunct Professor in the MBA program at SMU’s Cox School of Business, where he has earned over 18 Teacher Excellence Awards. He is also the bestselling author of multiple leadership and sales books, including Serve Up, Coach Down and The Sales Leaders Playbook.

As a speaker, every principle he shares is rooted in his own experience and proven in the results he’s created, including in his own hospitality business.

A seasoned entrepreneur who has built and successfully exited multiple small businesses, he and his wife, Shannon, now run a retreat ranch in the hill country of Texas. When he talks about guest experience, he knows what that means (and has the 5-star Google reviews to prove it).

He also knows what it takes to build a high-performance culture. As Executive Director at a Fortune 100 company, he built and led seven #1 producing teams across the US and Puerto Rico. Often tasked with turning around failing teams, he created the leadership playbook he now gives his clients — one that instills the clarity, accountability, and disciplined practice needed to build a culture of consistent excellence.

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Nathan's
Keynotes

Build to Win Expect More, Execute Better: The Mindset and Practices That Deliver Exceptional Results

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From Avoidance to Accountability How Leaders Create Ownership, Raise Expectations, and Strengthen Performance

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Practice Makes Profit Prepare for the Small Moments that Drive Big Growth

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Clarity Creates Trust Why Your Team Deserves Clear Expectations and Hard Conversations

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Selling Begins with You Start Building the Mindset of a Top Performer

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Nathan equips healthcare organizations with the mindset and practices that fuel compassion and resilience, creating confidence, clarity, and consistent high performance.

LEADERS AND TEAMS WALK AWAY WITH:

A new perspective
on how standards can protect
trust, morale, and
patient-centered care

The mindset and tools
to strengthen standards,
accountability, and
performance consistency

Coaching frameworks
that actually increase team
resilience and morale,
not undermine it

Greater clarity
and alignment on expectations
across roles, departments,
and shifts

A renewed commitment
to exceptional patient care
and practical principles for making
that commitment an expected reality,
not a hoped-for outcome

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So thank you for sharing your time with us!

I wanted to share that I’ve been out in our regions across the country doing continuing work on our Coaching Culture, and at so many of these meetings, there has been wonderfully thoughtful conversation about Serve Up, Coach Down. Your time with our leaders last fall landed so well, and it’s made the good parts of my job much easier to do.”

—Abbe M. Feitelberg, Esq
Vice President, People and Culture

FAQs

About healthcareKeynote Speaker Nathan Jamail

What experience does Nathan have in the healthcare industry?

Nathan has worked with healthcare clients like US HealthWorks, 360care, and Sono Bello, helping their leaders and teams increase trust from employees and patients by balancing accountability and humanity. He has also coached executives like the Senior Director for Baylor Scott & White, advising them on challenges like creating clear expectations, integrating newly acquired doctors, and improving patient experience, even in the waiting room.

What kind of keynotes does Nathan deliver?

As a speaker, Nathan helps organizations develop stronger leaders, improve sales, and build engaged, high-performing cultures. He delivers practical principles for improving patient care and employee engagement through daily, disciplined execution. The mindset and practices he shares equip leaders and teams to deliver on their mission, no matter what challenges they face.

Does Nathan only speak on stage, or can he help my healthcare leaders and teams in other ways?

He absolutely can. Many of Nathan’s healthcare clients ask him for ongoing leadership development and culture transformation initiatives. Nathan customizes his programs to their needs so they can implement and sustain the discipline and practices that will drive growth, whether that’s workshops, coaching, or a bespoke engagement program.

About Nathan's Keynotes

Does Nathan customize his keynotes?

Yes. Nathan doesn’t pull keynotes off a shelf. Before each event, he spends time learning about the company, leadership team, and challenges the organization is facing. He offers prep calls with leaders, in addition to discovery calls, and tailors stories, examples, and takeaways to ensure he delivers the outcomes you need.

Does Nathan deliver only live keynotes, or does he offer virtual sessions?

Yes, Nathan offers virtual sessions. While live events are typically more interactive and high-energy, he designs every keynote to be engaging, interactive, and practical. And he also offers virtual leadership workshops, sales training sessions, and leadership development programs for remote or hybrid teams.

How interactive is Nathan?

Nathan does not believe in standing on stage and talking at people for an hour. A natural crowd worker, he relates to the audience directly — asking questions, using real-world scenarios, and creating space for attendees to immediately apply what they are learning. Healthcare leaders and teams leave with ideas they remember (and will actually use) and a renewed sense of the value and importance of their work.

Booking Nathan

How do I know if Nathan is the best healthcare keynote speaker for my event?

If you are looking for pure motivation, Nathan is not the right speaker for you. His keynotes are designed to shift mindsets and daily practices to create real change. They are practical, interactive, and focused on delivering exceptional patient care through higher standards, consistent coaching, and a resilient culture.

Does Nathan do discovery calls?

Yes. And he also offers prep calls. In the discovery call, he’ll work with you to see if he’s the right fit for your event. In the prep call, he’ll gain a better understanding of your organization and needs, so he can customize his content to create real value and behavior change.

Does Nathan offer any post-event resources?

Yes. Nathan regularly posts on The Playbook Blog and can deliver his insights straight to your employees’ inboxes. He also offers workshops, sustainability programs, and additional virtual or in-person sessions. Many organizations continue working with Nathan after the keynote to reinforce the message and create long-term leadership and culture improvement.

The Sales Leaders Playbook

Download Nathan's
Bestselling Book for Free

Discover the skills, mindset, and practices that will build a winning sales team, from creating an organizational belief system to taking the bullet for those you lead.

Based on the playbook that drove Nathan's own award-winning sales career, this free book is straightforward, practical, and proven to improve results for sales leaders willing to hold their teams and, more importantly, themselves accountable.

Buy a Hard Copy

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