Deliver Excellence

At Every Touchpoint

Keynotes from Hospitality Keynote Speaker Nathan Jamail

Nathan Has Worked with 1000s of Hospitality Leaders and Teams in Organizations Like.

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NATHAN JAMAIL HAD A REAL, LASTING IMPACT ON OUR LEADERSHIP TEAM.

We took his lessons straight into our daily interactions with our teams. The result was better coaching, more confident leadership, and stronger follow-through across the year. In a very tough operating environment, that discipline made the difference, and we hit our market share targets because of it.”

—BEN SPACE
Vice President, Commercial Director Americas Managed

With the vast array of challenges facing the Hospitality industry today, every interaction matters.

Staffing shortages and high turnover are occurring at every level.
AI-driven service tools are able to improve efficiency, but clients still want human connection.
Guest experience expectations are being shaped by social media and instant reviews.
Service consistency varies across shifts and properties.
Revenue per room is under constant pressure, and rising labor and operational costs are making every dollar harder to keep.

The hospitality companies that win on revenue are those that drive exceptional service, no matter what changes in technology, staffing, or guest expectations.

The difference lies in how they lead, serve, and sell:

Building leadership standards that survive staff turnover
Creating ownership cultures where every employee understands their impact on the guest experience
Developing sellers who can articulate the value of the experience, not just the rate
Coaching managers to lead by standard, not by mood, so they develop people rather than just fill shifts
Aligning revenue management and sales around shared accountability for outcomes

Nathan Jamail gives hospitality leaders the tools to build teams that deliver

CONSISTENT,
EXCEPTIONAL

EXPERIENCES

— and the strategies to sell that experience, not just the rate.

About

Nathan Jamail

Adjunct Professor at SMU’s Cox School of Business, Bestselling Author, Executive Coach, and Hospitality Keynote Speaker

Nathan Jamail is a CEO, executive coach, and Adjunct Professor in the MBA program at SMU’s Cox School of Business, where he has earned over 18 Teacher Excellence Awards. He is also the bestselling author of multiple leadership and sales books, including Serve Up, Coach Down and The Sales Leaders Playbook.

As a speaker, every principle he shares is rooted in his own experience and proven in the results he’s created, including in his own hospitality business.

A seasoned entrepreneur who has built and successfully exited multiple small businesses, he and his wife, Shannon, now run a retreat ranch in the hill country of Texas. When he talks about guest experience, he knows what that means (and has the 5-star Google reviews to prove it).

He also knows what it takes to build a high-performance culture. As Executive Director at a Fortune 100 company, he built and led seven #1 producing teams across the US and Puerto Rico. Often tasked with turning around failing teams, he created the leadership playbook he now gives his clients — one that instills the clarity, accountability, and disciplined practice needed to build a culture of consistent excellence.

Nathan's
Keynotes

Build to Win Expect More, Execute Better: The Mindset and Practices That Deliver Exceptional Results

From Avoidance to Accountability How Leaders Create Ownership, Raise Expectations, and Strengthen Performance

Practice Makes Profit Prepare for the Small Moments that Drive Big Growth

Clarity Creates Trust Why Your Team Deserves Clear Expectations and Hard Conversations

Selling Begins with You Start Building the Mindset of a Top Performer

Build to Win

Nathan helps Hospitality organizations strengthen their service cultures, so excellence is expected, coached, and consistently delivered.

LEADERS AND TEAMS WALK AWAY WITH:

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Clear service expectations
that elevate consistency across teams and properties

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Leadership habits
that ensure standards are upheld, not just discussed

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Greater
alignment
around shared performance
goals between operations,
leadership, and guest
experience

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Frameworks
for coaching performance at the point of guest impact

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A commitment
to preparation and practice
so sales teams and staff are prepared for critical conversations

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Nathan has made an outsized impact on our leadership team.

The focus on our coaching culture and our daily leadership skills is where we have made really great improvements. He adapted well to our industry and brought his proven business leadership concepts into a language that resonates with our teams.”

—JEFF PATTON
Vice President of Sales

FAQs

About HospitalityKeynote Speaker Nathan Jamail

What experience does Nathan have in the Hospitality industry?

Nathan has not only worked with hospitality clients like Hilton and John Q. Hammonds, but he’s in the hospitality industry himself. He and his wife, Shannon, run a retreat center that offers activities in addition to a beautiful place to stay. He understands deeply the pressures facing the hospitality industry, and equips leaders and teams with proven strategies to meet them.

What topics does Nathan speak on?

Nathan’s expertise is in leadership and sales. He is often asked to help strengthen leadership across hospitality organizations, equipping leaders with the growth mindset and coaching behaviors that build teams prepared and eager to deliver exceptional customer service.

Does Nathan only speak on stage, or can he help my Hospitality leaders and teams in other ways?

He absolutely can. Many of Nathan’s hospitality clients, including Hilton, ask him for ongoing leadership development and culture transformation initiatives. Nathan customizes his programs to their needs so they can implement and sustain the discipline and practices that will elevate guest experience and drive sales, whether they need workshops, coaching, or a bespoke engagement program.

About Nathan's Keynotes

Does Nathan customize his keynotes?

Yes. Nathan doesn’t just talk about exceptional client experience; he practices it. Before each event, he spends time learning about your company, leadership team, and challenges you’re facing. He offers prep calls with leaders, in addition to discovery calls, and tailors stories, examples, and takeaways to ensure he delivers the outcomes you need to achieve.

Does Nathan deliver only live keynotes, or does he offer virtual sessions?

Nathan offers both. While live events are typically more interactive and high-energy, he designs every keynote to be engaging, interactive, and practical. And he also offers virtual leadership workshops, sales training sessions, and leadership development programs for remote or hybrid teams.

How interactive is Nathan as a speaker?

Very. Nathan does not believe in standing on stage and talking at people for an hour. A natural crowd worker, he asks questions, uses real-world scenarios, involves the audience in problem-solving, and creates moments where people can immediately apply what they are learning. Hospitality leaders and teams leave with ideas they remember (and will actually use), not just more notes they’ll inevitably throw away.

Booking Nathan

How do I know if Nathan is the best Hospitality keynote speaker for my event?

If you are looking for pure motivation or a feel-good story, Nathan is not a good fit for you. His keynotes are designed to create real behavior change, not just entertain an audience for an hour. They are practical, interactive, and focused on instilling in leaders and teams the mindset and practices that will shift their behavior and create teams that consistently deliver exceptional guest experiences.

Does Nathan do discovery calls?

Yes. And he also offers prep calls. In the discovery call, he’ll work with you to see if he’s the right speaker for your event. In the prep call, he’ll gain a better understanding of your organization and needs, so he can customize his content to create real value and behavior change.

Does Nathan offer any post-event resources?

Yes. Nathan regularly posts on The Playbook Blog and can deliver his insights straight to your employees’ inboxes. He also offers workshops, sustainability programs, and additional virtual or in-person sessions. Many organizations continue working with Nathan after the keynote to reinforce the message and create long-term leadership and culture improvement.

The Sales Leaders Playbook

Download Nathan's
Bestselling Book for Free

Discover the skills, mindset, and practices that will build a winning sales team, from creating an organizational belief system to taking the bullet for those you lead.

Based on the playbook that drove Nathan's own award-winning sales career, this free book is straightforward, practical, and proven to improve results for sales leaders willing to hold their teams and, more importantly, themselves accountable.

Buy a Hard Copy

The Sales Leaders Playbook

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Start Building

TO WIN