Mark Weber draws the comparison, focusing on customer experience.
How is Baseball Like Business?
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Are Your Employees Surviving Your Culture or Thriving in It?
Most leaders believe they have a good culture because turnover is low and nobody is complaining. But quiet is not the same as thriving. There is a real difference between employees who survive a workday and employees inside a thriving workplace culture who actually want to be there.(opens in new...
Want to Know What a Leader Values? Check Their Calendar.
Ask any leader what they value and you'll get the same list: people, culture, growth, trust. Nobody says "I value looking busy" or "I value putting out fires." But ask to see their calendar for the last two weeks, and the story usually changes. Your calendar is the most honest...
The One Thing AI Can’t Replace in Your Organization
Every leader I talk to right now is asking some version of the same question: what happens to my team, and to my job, when AI can do half the work? It's the wrong question. The real question is what AI can't replace in leadership, and once you understand the...
