The Playbook Blog

Resources for Leaders and Sales Professionals Ready to Put in the Work

Nolan Ryan on Successful Change

The baseball legend, Nolan Ryan, said, "Enjoying success requires the ability to adapt. Only by being open to change will you have a true opportunity to get the most from your talent." We often think of the "ability to adapt" and "being open to change" as preconditions for going from...
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Mother’s Day Sales Advice

On this Mother's Day, remember to treat your prospects as you would your mother.  You don't try to "sell" your mother, and you don't just try to find her the best deal; instead, when you're out shopping with your mother or for your mother, you do your best to find...
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Being Sold vs. Being Helped

Mike Myatt highlights the important difference: Engage me, communicate with me, add value to my business, solve my problems, create opportunity for me, educate me, inform me, but don’t try and sell me – it won’t work. An attempt to sell me insults my intelligence and wastes my time. Think about it; do you...
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Are You a Manager or a Coach? Sign Number Three

Coaches of professional athletes demand their players practice far more than they play.  This is true whether we're talking about baseball, basketball, football, and especially if we're talking about the Olympics.  The latter features some of the most talented and skilled athletes imaginable, and yet each of these promising stars...
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Are You a Manager or a Coach? Sign Number Two

The word "manage" is related to the term "control." It's a type of control, specifically operational control.  Managers are focused on their control of the organization. Coaches have control as well, of course, as management is part of their job. However, the origin of the verb "coach" tells us something...
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Are You a Manager or a Coach? Sign Number One

When you give your team members instruction, tasks, and evaluations, what is your underlying intent?  Are you making sure they are worth the money you're paying them?  If so, then you're a manager.  If, on the other hand, you are intent on 1) helping them develop their abilities and skills...
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Preparing for the Appointment

Before going on a sales call, you must be prepared, but "being prepared" means more than having an agenda, the relevant information about your prospect, and whatever items you may need.  Be prepared like a football star is prepared for the big game: scrimmage the call with a coach or...
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Being Coachable

August Turak highlights the traits he's found it takes.  Money quote: I often hear the argument that being coachable is a dangerous trait unless we are “certain” that we have the right coach. But while I am sympathetic, authentic change is a journey into the unknown, and a journey into...
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The Difference between Attributes and Skills

To be a successful sales professional, you need both the relevant attributes and the pertinent skills. What's the difference? Attributes are those talents with which you're born. You have them or you don't.  They're what you are capable of, so you may not realize all of your attributes at a...
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