The Playbook Blog

Resources for Leaders and Sales Professionals Ready to Put in the Work

Serve Up, Coach Down Q&A Part 1

How is this book different than all of the other servant leadership written in the past? 100% in most cases. The notion of ‘Servant Leadership’ is a noble concept and is a great concept for us to use in business today, but what many have been teaching and trying for...
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The “Will” vs. the “Why”

The “Will” vs. the “Why” The Mindset of Top Performers By Nathan Jamail There is a common mindset of those who are always looking to win, no matter the obstacle. These winners are in all industries and all positions. Most of them move up in their organization quickly by having...
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The Danger of Entitlement

The Danger of Entitlement By Nathan Jamail Entitlement is one of the most harmful activities a leader can do to another person. The difficulty, as far as discernment goes, is that it is usually done out of love or caring for others. For example, a child could be considered entitled...
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Why a Smart Boss Isn’t Necessarily a Good Boss

Why a Smart Boss Isn’t Necessarily a Good Boss Guest Author JenB jenniferbirch06@gmail.com @WrittenByJenni In every workplace, intelligence is valued. Some companies even believe that this is reason enough to promote their staff into leadership positions. However, this strategy might not be the best decision to make, given that intelligence...
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Demanding Down vs. Defending Up!

Demanding Down vs. Defending Up! “The real power of great leaders in building great teams” By Nathan Jamail I was on the phone with a client the other day and he starts off with saying “I am going to meet with my boss, the VP, and let him know that,...
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Getting Your Employees to Care as Much as You Do

Getting Your Employees to Care as Much as You Do By Nathan Jamail Many leaders and business owners around the world today say, “I wish my employees cared as much about our business as I do”. This has been a struggle for leaders and owners for decades (really- forever). This...
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Skill vs. Will

Skill vs Will The answer a leader must know when dealing with struggling employees By Nathan Jamail So often leaders say they have a person who is not performing to their ability or to an acceptable level. The first question I ask the leaders is, “Is it a lack of...
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Customer Service VS Customer Servant

Customer Service VS Customer Servant “Great reward is earned through genuine service” By Nathan Jamail How often do you hear about companies stating that the key to success is customer service, yet is it one of the greatest struggles of most businesses?  Like parents we alway think our kids are...
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The Leader in the Middle

The Leader in the Middle “Following Leaders and Leading Followers ” By Nathan Jamail One of the most difficult leader positions in business today is “The Leader in the middle”. This is the leader that has a boss and is also the boss of others. The titles might be different;...
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