The Playbook Blog

Resources for Leaders and Sales Professionals Ready to Put in the Work

Committed leaders create committed employees

Committed leaders create committed employees “Committed leaders don’t allow non-performers to remain on the team” Nathan Jamail - Keynote Speaker, Best Selling Author Part 1 of 4 I start several of my leadership speeches with a question to the audience, “How many of you leaders wish your employees were as...
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If we can’t be toe to toe, we must be ‘face to face’

If we can’t be toe to toe, we must be ‘face to face’. “How to increase employee engagement virtually for remote employees” -Nathan Jamail, Keynote Speaker, Bestselling Author What does it mean to be face to face if we can’t be toe to toe?  Let me explain: toe to toe...
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Tip of tongue- Top of mind

Tip of tongue- Top of mind “What leaders talk about will become what others think about” -Nathan Jamail, Keynote Speaker, Bestselling Author The Cycles We Get Stuck In As leaders we often implement a new process or expectation, then we don’t talk about it for weeks or months- until the...
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A leaders intent

A Leader’s Intent  “When people know the leader’s intent they will rarely fear their action” -Nathan Jamail, Keynote Speaker, Bestselling Author As leaders it is imperative that we not only share the why behind our request, but we must share our intent so that our teams don’t fear our actions...
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A Tale of Two Leaders

Servant leader of the past: “Serves by entitlement”  vs   Servant leader of the future: “Serves by coaching”  Serves by entitlement:  This servant leader believes their responsibility is to protect their employees from their boss and organization. Serves by coaching: This servant leader believes their responsibility is to demand more from their...
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No “news” might be good news, but it’s bad customer service

No “news” might be good news, but it’s bad customer service A former business partner of mine loved to say, “no news is good news.” This phrase is often true. But when used as an excuse for not communicating with customers, it’s just bad business. For those in the customer...
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Don’t be THAT person

You can enjoy the party without being the party I have been publishing this same article every holiday season for the past 12 years.  So some of you might have read it, and some of you might need to read it again.  Since my first run in 2007, I have...
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The one thing college does teach us

There are many opinions on college education these days such as, “too expensive”, “it is useless”, “students expect to get a high paying job right at graduation, instead they get a ton of debt”, and many other opinions and thoughts.  I personally have many of my own, but this is...
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“Lack Allows Slack”

Recently I was in a coaching session with one of my clients who is a very successful CEO of a great services company. During our coaching session we were talking about a leader that is not holding his people accountable and she says, “Yes, Nathan it is the lack that...
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